Have a question, found a bug, or want to discuss a custom tool? Our team reads every message personally and replies within 1–2 business days.
Send us a message
We read every message and reply within 1–2 business days.
Common questions
Use the form on this page and include the exact URL or content you encoded, the format you downloaded (SVG, PNG or JPG), and which device or app you tested scanning with — that context lets us reproduce and diagnose the issue far faster than a general description.
Every message is read personally, and replies typically go out within 1–2 business days. There's no ticket queue or automated triage — a real person on the team reads and responds to what's sent in.
Yes — custom tool requests, API/MCP integration questions, and feature suggestions are all welcome here. Include as much detail as possible about the use case so it can be properly evaluated.
Both are available — the phone number listed on this page reaches the team directly, and email typically gets a reply within the stated turnaround time. Email is usually faster for anything that needs a detailed, written answer.
Yes — support covers the free web tool at /qr-generator the same as the paid API and MCP plans. Being on a free plan doesn't put a message behind a lower-priority queue.